Terms and conditions

The terms, conditions and specific conditions form a whole, that is part of the sales contract, and whose global acceptance is required before conclusion of any sale . . The booking request entails acceptance of the present conditions of sale, and the complete and unconditional acceptance of their provisions.

1 – Terms and conditions (GTC)

1-1 – Application

These Terms apply to sales transactions entered into by the Auberge Val Mourèze with individual customers ..

1-2 – Capacity

Any client acknowledges having the capacity to contract, that is to say, of legal age and not under guardianship or trusteeship ..

1-2-1 - Accessibility

"By order of the prefect of the. 2 May 2017, l’Auberge de Val Mourèze, benefits from a derogation for layout accessibility of institutions receiving public, housing and buildings of highways for disabled persons provided for by Ordinance No. 2014-1090 of the 26 September 2014 »

1-3 – Price

Prices are quoted in Euros. VAT is always included. Prices shown include only strictly mentioned services in the booking. At the price mentioned in the booking will be added at billing , at billing, additional services provided by the hotel during the stay and, if necessary, tourism taxe. The prices mentioned on the website are subject to change without notice and only the price indicated in the booking confirmation is contractual..

1-4 – Payment

The settlement of all benefits is , directly with the hotel, during the stay., ..

1-5 – Force majeure

Force majeure means any external event beyond the parties with a character both unpredictable and insurmountable that prevents either the client , or the hotelier to provide all or part of the obligations under the contract..

This is particularly so in case of strike, insurrection, riot, prohibitions enacted by government or public authorities. .

is expressly agreed that force majeure suspends , for the parties, the execution of their reciprocal obligations and that each party bears the burden of costs that result.

Customers include only bear the additional costs that may be incurred to enable the onward journey, following the occurrence of a force majeure.

1-6 – Complaints

All claims must be filed with the Auberge Val Mourèze , 56 route de la Dolomie, 34800 Mourèze and , within , 30 days from 30 the date of stay.

1-7 – Liability

The safety of goods and people within the hotel is its responsibility. However, the hotel can not be held responsible for damage or theft for vehicles parked outside the establishment

1-8 – Data Protection

L.78-17 under the Act 6 January 1978, the customer is informed that the nominative information communicated is subject to computer processing, unless expressly opposed by him.

The customer has at any time the right to access , rectify or delete

The information requested when the reservation is essential for the smooth processing of your application. This information is intended only for L'Auberge de Val Mourèze concerned by the booking request.

1-9 – Applicable law

Any dispute, claim or dispute relating to the booking arrangements for a stay or a hotel room are subject to French law.

2 – Special provisions out promotions

These terms and conditions are subject to French law and the jurisdiction of the Courts of Montpellier.

2-1 – Booking conditions

To guarantee the booking, the customer is asked to fill his credit card number, by secure mode. Pets are not accepted.

The reservation is firm and final upon receipt of confirmation sent to the customer by Auberge de Val Mourèze.

Full payment of the stay is made directly with the hotel.

At some reservations, a deposit may be required to secure booking. The deposit is payable within issued when booking directly to the hotel. Two deposit payment methods are possible : ither by check payable to the hotel and sent directly to the hotel , or by credit card. In this case, he booking becomes firm and final upon receipt of deposit by the hotel, on time. he payment of the balance of the stay will be carried out on site with the hotel.

We asked the customer to provide a check-in before 19:00 and prevent the hotelier for late arrival.

2-2 – Changing a booking

Any request to change a booking must be made as soon as possible and no later than 48 hours before the stay , subject to refusal by the Hotel.

The booking modification is firm and final after receiving a confirmation email from the hotel.

Change requests can lead, if necessary, the application of the cancellation conditions.

In case of force majeure or exceptional circumstances, the hotel reserves the right to host guests in a nearby hotel of equivalent category, without any Tariff .

3 – Specific conditions for promotional offers

3 – 1 – Booking conditions

Special offers and promotional fares are valid only on the website www.aubergedevalmoureze.com, ubject to availability of rooms allocated to each operation. Offers can not be combined with any other promotional offer in progress. All prices are in Euros. They are indicative and are subject to change without notice. hey do not include the local tax (of 01/06 to 30/09).

Here it is expressly stipulated that in the context of promotions the hotel will charge the total amount when booking.

In case of no-show, the total amount is retained by the hotelier without the customer being entitled to any refund.. For a minimum stay of 2 nights, n case of no-show on the first day of the stay, the hotel is no longer required to keep the room for the remainder of the stay.

3-2 – Changing a booking

Dates of the stay, duration of stay, and the characteristics of the stay (room type , number of people, number of rooms booked, breakfast... ) can not be changed once the reservation is made .

If modified , the total amount is retained by the hotelier without the customer being entitled to any refund..

3-3 – Cancellation

In case of guarantee by credit card, the cancellation period without charge is 2 days before date of arrival (48 hours ) in low season 7 days in high season.

The conditions of cancellation are the following, , depending on the length of stay,
Number of night charged :
Low season (January, February, March, April, May, October, November, December)
Cancellation 2 days before date of arrival : 1 night
Cancellation 1 day before the arrival date : Up to 2 nights
Cancellation on the day of arrival : Up to 3 nights
No presentation : The entire stay

High season (June, July August, September, Easter weekend, Ascension day, Pentecost, 1 May, 8 May)
Cancellation 7 days before date of arrival : 1 night
Cancellation 6 days before date of arrival : Up to 2 nights
Cancellation 5 days before date of arrival : Up to 3 nights
Cancellation 4 days before date of arrival : Up to 4 nights
Cancellation 3 days before date of arrival : Up to 5 nights
Cancellation 2 days before date of arrival : Up to 6 nights
Cancellation 1 day before the arrival date : Up to 7 nights
Cancellation on the day of arrival : Up to : 8 nights
No presentation : The entire stay

If guaranteed by a deposit , regardless of the time of cancellation, the deposit is not refundable.

To cancel a booking, the guest is invited to contact Auberge de Val Moureze at : aubergedevalmoureze@gmail.com, either by email or by telephone 04 67 96 06 26.

No cancellations fax is admissible.

“After contacting customer service and in the absence of a satisfactory response within 30 days, the customer can enter the Tourism and Travel mediator, whose coordinates and terms of reference are available on her website : https://www.mtv.travel »

Auberge de Val Mourèze
RSCS Montpellier 531327245
56, route de la Dolomie
34800 Mourèze

Phone : +33 467 960 626
Mail : aubergedevalmoureze@gmail.com